📱Booking & Platform

Can I message providers before booking?

Yes. Every provider has an in-app messaging channel you can use to ask questions, request quotes, or discuss your needs before committing to a booking.

Pre-booking messaging is encouraged for:

  • Confirming availability for specific dates
  • Asking about experience with specific tests or patient types
  • Requesting custom quotes for complex orders
  • Confirming compatibility with your insurance or lab
  • Discussing special requirements (pediatric, difficult veins, clinical trial protocols)
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